We are here to make your refund process easy and seamless.
Cancelled orders: Refund to your Adrezer Balance
Let’s review what happens after your cancellation request has been approved, how the refund process works, and our updated and convenient Request a refund button..
How it works
Once your order is successfully canceled, the funds will be credited directly to your Adrezer Balance. You’ll see the credited funds next to your Profile Picture.
If you purchased and canceled an order with your Adrezer Pro account, your funds will be credited to the account’s balance.
Note: Adrezer doesn’t automatically process refunds to your payment provider (e.g. credit card, PayPal, etc.) after an order has been canceled.
Requesting a refund
After your cancellation request has been approved, you’ll be able to receive your refund by clicking the Request a refund button in the Billing section or under the Billing and payments page.
Note: You will see the funds back in your balance up to 10 days after your request has been processed.